Returns & Cancellations
Napa Valley Distillery is unable to accept returns except under special circumstances or where the product is damaged or flawed. We are also unable to accept return of product that was damaged due to adverse weather conditions during shipment, or that is ordered in error. In the case of a damaged or flawed product, please send an email to Napa Valley Distillery at firstname.lastname@example.org to arrange for the return. All returns must be unopened and in original package and are subject to a 25% or $10 restocking fee.
Once the product is received we will refund your credit card account for the cost of the product less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges.
A 25% or $10 restocking fee will be applied to all canceled orders.